Ask Dr. Joy is an AI-powered puberty and period education TOOL created by PadHer. It gives girls private, judgment-free answers about periods, puberty, body changes, and growing up.

Ask Dr. Joy is owned and operated by Ask Dr. Joy Technologies, a subsidiary of PadHer Social Enterprise. The platform collects limited information to help improve the service and ensure girls receive safe, helpful, and accurate answers to their questions.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information may be collected when you use Ask Dr. Joy and how it is used.

Information We May Collect

When you interact with Ask Dr. Joy through the website or messaging platforms such as WhatsApp and Facebook Messenger, we may collect certain information, including:

Providing your name or age is optional, and you can still use Ask Dr. Joy without sharing personal details.

Ask Dr. Joy does not use advertising or tracking cookies. Conversations are processed securely to provide answers and improve safety.

Information We Collect Because You Are Using Ask Dr. Joy

When you use Ask Dr. Joy, we may collect basic technical information that helps us understand how the service is used. This may include:

This information helps us improve the platform and make sure Ask Dr. Joy works reliably for girls who use it.

We may also use cookies or similar technologies on our website to understand how the site is being used. Cookies are small files stored on your device that help websites remember preferences and usage patterns. You can disable cookies in your browser settings if you prefer.

Information You May Share With Ask Dr. Joy

When you chat with Ask Dr. Joy, you may choose to share information about your experiences, thoughts, feelings, or questions about your body and health.

We encourage users not to include personal identifying details, such as:

Your messages are used to help Ask Dr. Joy provide helpful answers and to improve the system so it can better support girls in the future.

Sometimes anonymised (non-identifiable) questions may be used to help PadHer understand what topics girls care about most and to improve educational content.

Age-Appropriate Use

Ask Dr. Joy is designed to provide age-appropriate educational guidance about periods, puberty, body changes, sexual and reproductive health, and growing up.

The platform is intended for users aged 13 and older.

If you are under 13, you should use Ask Dr. Joy with the support or permission of a parent, guardian, teacher, or trusted adult.

Some topics discussed may involve sexual and reproductive health. Ask Dr. Joy is designed to present information in a respectful, educational, and supportive way that helps young people better understand their bodies and growing up.

AI Technology

Ask Dr. Joy uses artificial intelligence to generate responses to questions in real time.

Ask Dr. Joy uses lightweight on-device AI models powered by TensorFlow.js for offline mode, allowing girls to still get helpful answers even when internet access is weak or unavailable. For online mode, it uses AI technology from OpenAI to provide richer, more dynamic, and context-aware support. For messaging access, Ask Dr. Joy also relies on Meta’s infrastructure to reach users through WhatsApp and Facebook Messenger, helping make private, judgment-free support available across the platforms girls already use.

The messages you send may be processed by secure AI systems in order to generate answers. We take steps to ensure that personal information is protected during this process.

The system is designed to provide educational guidance, not medical diagnosis or emergency care.

Medical Disclaimer

Ask Dr. Joy is designed to provide educational information about periods, puberty, body changes, relationships, and sexual and reproductive health. The information provided by Ask Dr. Joy is intended for general educational purposes only.

Ask Dr. Joy is not a doctor, nurse, or licensed healthcare professional, and the information provided through the platform should not be considered medical advice, diagnosis, or treatment.

If you have a serious medical concern or symptoms that worry you, we encourage you to speak with a qualified healthcare professional, doctor, nurse, parent, or trusted adult.

Using Ask Dr. Joy does not create a doctor-patient relationship between you and PadHer or Ask Dr. Joy.

Safety & Emergency Notice

Ask Dr. Joy is designed to provide information and guidance, but it cannot respond to emergencies or crisis situations.

If you are in immediate danger or experiencing a medical emergency, please contact your local emergency services, a trusted adult, healthcare provider, or a local helpline immediately.

Ask Dr. Joy includes safety systems designed to recognize when someone may need additional help. In these situations, the platform may encourage you to seek support from a trusted adult, counselor, or healthcare professional.

If you ever feel unsafe, threatened, or in danger, please reach out to someone you trust or contact emergency services in your country.

How Your Data Is Used

PadHer staff and trusted technology partners may access limited data in order to:

Anyone who has access to this data is required to follow strict privacy and confidentiality guidelines.

Technology and Service Providers

Ask Dr. Joy may rely on trusted technology providers to operate the service. These providers help us deliver messages, maintain the platform, and improve system performance.

These partners are only allowed to process data as needed to support the service and must follow strict security and privacy requirements.

Where Data Is Processed

Data from Ask Dr. Joy may be processed on secure servers located in different regions depending on the technology providers used to operate the service.

We take reasonable measures to ensure that any data processing follows strong international privacy and security standards.

Your Rights

You have the right to:

If you would like to make a request regarding your data, please contact us.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

PadHer Social Enterprise
Email: justaskdrjoy@padher.org

Last Updated: March 2026